Refund policy

Returns Policy

You have 14 days from the date you receive your product to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at info@fuzethemuze.com.

If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@fuzethemuze.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, or plants)

  • Custom or personalized items

  • Personal care products (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, sale items and gift cards are non-returnable.

If you have questions or concerns about a specific product, please contact us before making your purchase.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a new, separate order for the desired product.

International Orders

For orders placed outside of Turkey, including those shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing any reason, in accordance with EU Consumer Rights Directive (2011/83/EU).

For international returns, return shipping costs are the responsibility of the customer.
Any shipping, customs duties, taxes, or additional fees incurred during the return process are not covered by us and will not be deducted from the refunded amount.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or not. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@fuzethemuze.com.